📍 Location: Delhi
📊 Experience: 10 – 15 Years
🏭 Industry: Luxury Hospitality
What we’re looking for :
- 10–15 years of relevant experience, preferably in luxury hospitality
- Strong background in a 5-star hotel, luxury resort, private members’ club, or premium hospitality environment
- Experience managing multiple operational functions, including:
- Front Office
- Housekeeping
- Engineering / Facilities
- Wellness
- Proven experience handling HNI/UHNI members and VIP clientele
- Strong understanding of international luxury service standards
- Experience managing HODs and large operational teams
- Strong knowledge of service recovery, SOP implementation, and operational excellence
- Good commercial understanding, including cost and vendor management
- Strong communication, leadership, decision-making, and problem-solving skills
- Highly polished, professional, and detail-oriented approach
What you’ll bring :
- Ability to oversee the complete member experience across multiple touchpoints
- Strong focus on personalized service, discretion, and service excellence
- Experience developing and implementing operational SOPs and service standards
- Ability to monitor departmental KPIs and improve operational performance
- Strong understanding of housekeeping, facilities, wellness, and front-office operations
- Ability to lead, coach, and develop operational teams
- Strong vendor, manpower, inventory, and cost-management capabilities
- Ability to handle service issues professionally and drive effective resolution
- Strong focus on safety, compliance, hygiene, and operational standards
- A hands-on leadership style with a strong sense of ownership and accountability
To Apply : Email on trishna.d@mitrhr.com, sindhuja.b@mitrhr.com