đź“Ť Location: Mumbai
📊 Experience: 2–8 Years
🏠Industry:  Enterprise Software
What we’re looking for :
- 2–8 years of experience in B2B SaaS
- Background in Customer Success, Account Management, Client Engagement, or similar roles
- Proven experience managing and retaining enterprise customers
- Strong verbal and written communication skills
- Experience working with global clients is an advantage
- Strong problem-solving and strategic thinking abilities
- Customer-first mindset with high ownership and accountability
- Ability to work independently and manage multiple client relationships
- Willingness to work across US/EU time zones when required
- Exposure to XBRL/iXBRL, RegTech, or financial technology is an added advantage
What you’ll bring :
- Ability to build trusted, long-term customer relationships
- Strong understanding of customer needs and ability to recommend relevant solutions
- Experience managing onboarding, training, adoption, and engagement
- Ability to monitor account health and proactively address customer concerns
- Strong coordination skills across Product, Support, Sales, and other internal teams
- Ability to identify upselling and cross-selling opportunities
- Strong focus on renewals, retention, referrals, and customer advocacy
- Ability to gather customer feedback and translate insights into actionable product improvements
- Excellent communication and issue-resolution skills
To Apply : Email on ajay.k@mitrhr.com , trishna.d@mitrhr.com , pooja.s@mitrhr.com