{"id":939,"date":"2026-03-28T07:41:24","date_gmt":"2026-03-28T07:41:24","guid":{"rendered":"https:\/\/mitrhr.com\/current-openings\/?p=939"},"modified":"2026-03-28T07:41:47","modified_gmt":"2026-03-28T07:41:47","slug":"senior-data-analyst-saas-customer-analytics","status":"publish","type":"post","link":"https:\/\/mitrhr.com\/current-openings\/2026\/03\/28\/senior-data-analyst-saas-customer-analytics\/","title":{"rendered":"Senior Data Analyst (SaaS \/ Customer Analytics)"},"content":{"rendered":"<body>\n<p>\ud83d\udccd Location: Pune<\/p>\n\n\n\n<p>\ud83d\udcbc Experience: 6\u20138 Years<\/p>\n\n\n\n<p>\ud83c\udf93 Qualification: Bachelor\u2019s Degree (Engineering \/ Statistics \/ Mathematics preferred)<\/p>\n\n\n\n<p>\ud83c\udf1f Role Overview<\/p>\n\n\n\n<p>We are looking for a highly analytical and business-driven Senior Data Analyst to transform customer conversation, transactional, and product usage data into actionable insights.<\/p>\n\n\n\n<p>In this role, you will work closely with Sales, Marketing, Customer Success, and Product teams to drive improvements in conversion, engagement, retention, and revenue growth.<\/p>\n\n\n\n<p>\ud83d\udee0\ufe0f Key Responsibilities<\/p>\n\n\n\n<p>\ud83d\udcc8 Data Analysis &amp; Insights<\/p>\n\n\n\n<p>\u2013 Analyze customer interaction data (SMS, WhatsApp, chat) to identify trends and patterns<\/p>\n\n\n\n<p>\u2013 Work with transactional &amp; product usage datasets to uncover drop-offs and growth opportunities<\/p>\n\n\n\n<p>\u2013 Translate complex data into clear, actionable business insights<\/p>\n\n\n\n<p>\ud83d\udcca Reporting &amp; Dashboarding<\/p>\n\n\n\n<p>\u2013 Build and maintain business dashboards and reports using BI tools<\/p>\n\n\n\n<p>\u2013 Develop funnel analytics (MQL \u2192 SQL \u2192 Revenue)<\/p>\n\n\n\n<p>\u2013 Track campaign performance, engagement, and product adoption metrics<\/p>\n\n\n\n<p>\ud83e\udd1d Business Collaboration<\/p>\n\n\n\n<p>\u2013 Partner with Sales, Marketing, Customer Success &amp; Product teams<\/p>\n\n\n\n<p>\u2013 Understand business problems and convert them into data models and frameworks<\/p>\n\n\n\n<p>\u2013 Provide data-driven recommendations for revenue and growth<\/p>\n\n\n\n<p>\ud83e\udde0 Data Management &amp; Governance<\/p>\n\n\n\n<p>\u2013 Ensure data accuracy, consistency, and reliability<\/p>\n\n\n\n<p>\u2013 Identify data gaps, tracking issues, and improvement areas<\/p>\n\n\n\n<p>\u2013 Work with large-scale datasets and maintain data integrity<\/p>\n\n\n\n<p>\ud83c\udfaf Key Requirements<\/p>\n\n\n\n<p>\u2013 6\u20138 years of experience in data analytics \/ business analytics<\/p>\n\n\n\n<p>\u2013 Strong expertise in SQL, Excel \/ Google Sheets, and BI tools (Power BI \/ Tableau \/ Looker)<\/p>\n\n\n\n<p>\u2013 Experience in funnel analytics, cohort analysis, and customer lifecycle metrics<\/p>\n\n\n\n<p>\u2013 Ability to convert raw data into business insights and recommendations<\/p>\n\n\n\n<p>\u2013 Experience working with cross-functional stakeholders<\/p>\n\n\n\n<p>\u2013 Strong understanding of data quality and governance practices<\/p>\n\n\n\n<p>\ud83c\udf1f Preferred Skills<\/p>\n\n\n\n<p>\u2013 Experience in SaaS \/ CPaaS \/ CRM \/ Marketing Automation domains<\/p>\n\n\n\n<p>\u2013 Exposure to customer engagement or conversational analytics<\/p>\n\n\n\n<p>\u2013 Knowledge of Python or R for data analysis<\/p>\n\n\n\n<p>\u2013 Understanding of product analytics and growth frameworks<\/p>\n\n\n\n<p>\u2013 Strong problem-solving and data storytelling skills<\/p>\n\n\n\n<p>\ud83d\udce9 To Apply: Share your CV<\/p>\n\n\n\n<p>at: rashmita.r@mitrhr.com or khushboo.a@mitrhr.com<\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udccd Location: Pune \ud83d\udcbc Experience: 6\u20138 Years \ud83c\udf93 Qualification: Bachelor\u2019s Degree (Engineering \/ Statistics \/ Mathematics preferred) \ud83c\udf1f Role Overview We are looking for a highly analytical and business-driven Senior&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[394],"class_list":["post-939","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-mitrhrjobs-dataanalytics-seniordataanalyst-saasjobs-businessanalytics-punejobs-datadriven-hiringnow-analyticscareers"],"_links":{"self":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/comments?post=939"}],"version-history":[{"count":1,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/939\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/939\/revisions\/940"}],"wp:attachment":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/media?parent=939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/categories?post=939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/tags?post=939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}