\ud83d\udcbc Experience: 4\u20136 Years<\/p>\n\n\n\n
\ud83c\udfe2 Industry Exposure: Real Estate \/ Premium Consumer<\/p>\n\n\n\n
\ud83c\udfaf Key Responsibilities<\/p>\n\n\n\n
\ud83e\udded Customer Journey Strategy & Design<\/p>\n\n\n\n
-Design and optimize end-to-end customer journeys from lead generation to closure<\/p>\n\n\n\n
-Map touchpoints and build structured CX frameworks, workflows, and engagement models<\/p>\n\n\n\n
-Identify friction points and implement technology-led interventions to enhance clarity and decision-making<\/p>\n\n\n\n
-Develop SOPs and experience standards for premium customer interactions<\/p>\n\n\n\n
\ud83e\udd16 Technology Identification & Integration<\/p>\n\n\n\n
-Evaluate and deploy AI tools, chatbots, CRM systems, marketing automation platforms, VR\/AR solutions, and sales enablement tools<\/p>\n\n\n\n
-Ensure seamless integration with CRM and lead management ecosystems<\/p>\n\n\n\n
-Drive implementation in collaboration with internal stakeholders and external vendors<\/p>\n\n\n\n
-Focus on scalability, usability, and measurable CX impact<\/p>\n\n\n\n
\ud83d\udcac Conversational & Pre-Sales Automation<\/p>\n\n\n\n
-Design chatbot journeys for lead qualification, project discovery, appointment scheduling, and pre-visit engagement<\/p>\n\n\n\n
-Optimize digital flows to improve lead readiness and on-site conversion<\/p>\n\n\n\n
-Continuously refine conversational logic based on analytics and behavioural insights<\/p>\n\n\n\n
\ud83e\udd1d Vendor & Stakeholder Management<\/p>\n\n\n\n
-Identify and onboard technology partners and solution providers<\/p>\n\n\n\n
-Define scope, commercials, timelines, and KPIs<\/p>\n\n\n\n
-Act as the bridge between business teams and technology vendors<\/p>\n\n\n\n
-Monitor performance and drive ROI-focused improvements<\/p>\n\n\n\n
\ud83d\udcca Business Alignment & Performance Tracking<\/p>\n\n\n\n
-Align CX initiatives with marketing, branding, and sales objectives<\/p>\n\n\n\n
-Track KPIs such as engagement rates, dwell time, lead-to-visit ratios, and customer feedback metrics<\/p>\n\n\n\n
-Support digital campaigns, launches, and experience centers with tech-enabled solutions<\/p>\n\n\n\n
\ud83d\udc64 Ideal Candidate Profile<\/p>\n\n\n\n
-Experience : 4\u20136 years in Customer Experience, CRM, Martech, Digital Strategy, or CX Transformation<\/p>\n\n\n\n
-Experience integrating third-party \/ SaaS-based technology solutions<\/p>\n\n\n\n
-Background in real estate, premium consumer, SaaS, digital agency, or consulting preferred<\/p>\n\n\n\n
Interested may please write on shruti.g@mitrhr.com or prajwala.s@mitrhr.com<\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"
\ud83d\udcbc Experience: 4\u20136 Years \ud83c\udfe2 Industry Exposure: Real Estate \/ Premium Consumer \ud83c\udfaf Key Responsibilities \ud83e\udded Customer Journey Strategy & Design -Design and optimize end-to-end customer journeys from lead generation…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[302],"class_list":["post-761","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-mitrhrjobs-hiring-customerexperience-martech-crm-digitaltransformation-realestatecareers-saas-cxstrategy-aiintegration-chatbots-marketingautomation-experiencedesign-technologyintegration"],"_links":{"self":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/comments?post=761"}],"version-history":[{"count":1,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/761\/revisions"}],"predecessor-version":[{"id":762,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/761\/revisions\/762"}],"wp:attachment":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/media?parent=761"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/categories?post=761"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/tags?post=761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}