\ud83d\udccd Location : New Delhi (On-site)<\/p>\n\n\n\n
\ud83d\udcbc Experience : 3\u20138+ years (Real Estate Pre-Sales & Call Center Operations)<\/p>\n\n\n\n
\ud83c\udfe2 Industry : Real Estate<\/p>\n\n\n\n
Key Responsibilities<\/p>\n\n\n\n
Pre-Sales & Lead Qualification<\/p>\n\n\n\n
-Manage inbound and outbound calling operations for real estate project leads<\/p>\n\n\n\n
-Qualify leads based on budget, location preference, purchase intent, and investment timeline<\/p>\n\n\n\n
-Ensure consistent delivery of high-quality leads to the sales team<\/p>\n\n\n\n
-Maintain strong lead-to-site-visit conversion ratios<\/p>\n\n\n\n
-Design and optimize calling scripts, engagement frameworks, and objection-handling strategies<\/p>\n\n\n\n
-Execute lead nurturing programs for warm and high-potential prospects<\/p>\n\n\n\n
Call Center Operations<\/p>\n\n\n\n
-Oversee daily operations of the pre-sales call center<\/p>\n\n\n\n
-Ensure adherence to call quality standards, SLAs, TATs, and compliance guidelines<\/p>\n\n\n\n
-Optimize dialer usage, calling workflows, data allocation, and follow-up mechanisms<\/p>\n\n\n\n
-Ensure complete follow-up compliance and lead funnel hygiene<\/p>\n\n\n\n
-Manage customer escalations and service-related issues<\/p>\n\n\n\n
Team Leadership & Performance<\/p>\n\n\n\n
-Recruit, train, and manage pre-sales calling agents<\/p>\n\n\n\n
-Conduct call audits, coaching sessions, and performance reviews<\/p>\n\n\n\n
-Track and drive team KPIs including calls, connects, lead qualification %, follow-ups, and site visits<\/p>\n\n\n\n
-Build and sustain a high-performance, conversion-focused calling team<\/p>\n\n\n\n
CRM, MIS & Process Governance<\/p>\n\n\n\n
-Ensure accurate and real-time CRM updates and data integrity<\/p>\n\n\n\n
-Publish daily, weekly, and monthly MIS reports covering lead funnel performance and productivity<\/p>\n\n\n\n
-Maintain lead handover timelines and feedback loops with the sales team<\/p>\n\n\n\n
-Implement and enforce SOPs across marketing, pre-sales, and sales workflows<\/p>\n\n\n\n
-Collaborate with marketing teams to improve campaign effectiveness using calling insights<\/p>\n\n\n\n
Key KPIs<\/p>\n\n\n\n
-Lead qualification rate<\/p>\n\n\n\n
-Lead-to-site-visit conversion ratio<\/p>\n\n\n\n
-Follow-up compliance<\/p>\n\n\n\n
-Call connect ratio<\/p>\n\n\n\n
-Lead handover turnaround time<\/p>\n\n\n\n
-Agent productivity and call quality scores<\/p>\n\n\n\n
-Customer satisfaction metrics<\/p>\n\n\n\n
Required Skills & Competencies<\/p>\n\n\n\n
-Real estate pre-sales and inside sales operations<\/p>\n\n\n\n
-Call center management and dialer optimization<\/p>\n\n\n\n
-Team handling, training, and performance management<\/p>\n\n\n\n
-CRM discipline and data governance<\/p>\n\n\n\n
-Strong customer communication and objection handling<\/p>\n\n\n\n
-MIS reporting, analytics, and process improvement<\/p>\n\n\n\n
-Escalation and complaint management<\/p>\n\n\n\n
Interested candidates may please write on\u00a0sneha.g@mitrhr.com<\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"
\ud83d\udccd Location : New Delhi (On-site) \ud83d\udcbc Experience : 3\u20138+ years (Real Estate Pre-Sales & Call Center Operations) \ud83c\udfe2 Industry : Real Estate Key Responsibilities Pre-Sales & Lead Qualification -Manage…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[197],"class_list":["post-571","post","type-post","status-publish","format-standard","hentry","category-jobs","tag-mitrhrjobs-presales-insidesales-realestatejobs-callcentermanagement-leadgeneration-customerengagement-salesoperations-crmmanagement-realestatecareers"],"_links":{"self":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/comments?post=571"}],"version-history":[{"count":1,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/571\/revisions"}],"predecessor-version":[{"id":572,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/posts\/571\/revisions\/572"}],"wp:attachment":[{"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/media?parent=571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/categories?post=571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mitrhr.com\/current-openings\/wp-json\/wp\/v2\/tags?post=571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}