What we’re looking for :

• 2–8 years of experience in B2B SaaS
• Background in Customer Success, Account Management, Client Engagement, or similar roles
• Proven experience managing and retaining enterprise customers
• Strong verbal and written communication skills
• Experience working with global clients is an advantage
• Strong problem-solving and strategic thinking abilities
• Customer-first mindset with high ownership and accountability
• Ability to work independently and manage multiple client relationships
• Willingness to work across US/EU time zones when required
• Exposure to XBRL/iXBRL, RegTech, or financial technology is an added advantage

What you’ll bring :

• Ability to build trusted, long-term customer relationships
• Strong understanding of customer needs and ability to recommend relevant solutions
• Experience managing onboarding, training, adoption, and engagement
• Ability to monitor account health and proactively address customer concerns
• Strong coordination skills across Product, Support, Sales, and other internal teams
• Ability to identify upselling and cross-selling opportunities
• Strong focus on renewals, retention, referrals, and customer advocacy
• Ability to gather customer feedback and translate insights into actionable product improvements
• Excellent communication and issue-resolution skills

To Apply : Email on ajay.k@mitrhr.com , trishna.d@mitrhr.com , pooja.s@mitrhr.com