📍 Location: Mumbai | Bangalore | Surat | Ahmedabad
🧑💼 Experience: 5–8 Years
📊 Role Type: Operations & Center Management
🔑 Key Responsibilities
• Oversee daily operations and ensure smooth functioning of the center
• Manage and guide staff members, including scheduling and task allocation
• Maintain high standards of cleanliness, safety, and facility upkeep
• Ensure excellent customer service and handle customer queries effectively
• Coordinate and manage events from planning to execution
• Monitor revenue targets and support business growth initiatives
• Maintain operational reports and track performance metrics
• Handle billing activities and basic operational documentation
• Coordinate with vendors and service providers for smooth operations
• Supervise reception and customer interaction areas
• Support local promotional and engagement activities
• Monitor service areas to ensure quality standards are maintained
✅ Required Experience & Skills
• 3–6 years of experience in operations within retail, hospitality, entertainment, or service industries
• Experience in team management or supervisory roles
• Strong customer service and problem-solving skills
• Experience managing front desk or customer-facing operations
• Exposure to event coordination or customer engagement activities
• Basic knowledge of operational reporting and documentation
• Strong communication and organizational skills
⭐ Preferred Skills
• Experience managing customer events or group activities
• Exposure to vendor coordination and facility management
• Familiarity with operational reporting tools
• Experience in service-oriented environments
🎯 Ideal Candidate Profile
✔ Strong leadership and people management skills
✔ Customer-focused mindset
✔ Organized and detail-oriented
✔ Ability to handle multiple responsibilities
✔ Hands-on operational approach
Interested may please write on annesha.d@mitrhr.com