💼 Experience: 1–3 Years
🏗️ Industry: Real Estate / Hospitality
🔹 Key Responsibilities
📌 Customer Journey Mapping
-Map and analyze customer experience flows across digital and physical touchpoints
-Track customer movement and engagement quality during on-site visits
-Conduct detailed audits of the enquiry-to-booking journey
📊 Conversion & Data Analysis
-Monitor conversion metrics across different stages of the sales funnel
-Analyze quality of leads, engagement levels, and booking ratios
-Prepare structured reports and data-driven insights for management
🏁 Competitive Benchmarking
-Study and benchmark competitor customer journeys
-Identify best practices and recommend experience enhancements
🤝 Cross-Functional Coordination
-Work closely with Sales and Marketing teams
-Align experience strategy with conversion goals
-Support execution of customer-centric initiatives
👤 Desired Candidate Profile
– 1–3 years of experience in Customer Experience, CRM, Sales Operations, or Real Estate/Hospitality
-Strong analytical and process-oriented mindset
-Proficiency in CRM tools and reporting
-Excellent communication and interpersonal skills
-Ability to translate customer insights into business improvements
Interested may please write on shruti.g@mitrhr.com or prajwala.s@mitrhr.com