📍 Location: Gurgaon
🏭 Industry: Real Estate
🕒 Experience: 4+ years
Key Responsibilities
-Act as the primary point of contact for customers during the post-sales lifecycle
-Manage customer interactions related to handover, documentation, queries, and service requests
-Ensure timely resolution of customer concerns with a customer-first approach
-Coordinate with internal teams (sales, projects, finance, legal) for issue resolution
-Maintain accurate and updated customer records in the CRM system
-Generate reports and MIS for customer status, escalations, and closures
-Ensure adherence to defined TATs and service standards
-Build long-term customer relationships through proactive communication
Required Skills & Qualifications
-Bachelor’s or Master’s degree in Business Administration or a related field
-Minimum 4+ years of experience in CRM front-end or post-sales roles
-Prior experience in the real estate sector is strongly preferred
-Hands-on experience with CRM platforms (Far Vision or similar systems)
-Strong understanding of CRM processes and customer service best practices
-Excellent communication, interpersonal, and stakeholder coordination skills
-Strong problem-solving abilities and customer-centric mindset
-Ability to work in a fast-paced environment and manage multiple priorities
Interested candidates may please write on sneha.g@mitrhr.com