Send your CVs to: khushboo.a@mitrhr.com
💼 Experience: 12+ Years (Real Estate mandatory)
🏢 Industry: Real Estate – Residential / Commercial
✅ Key Responsibilities:
🔹 Customer Lifecycle Oversight:
Manage the full journey from booking to possession, ensuring smooth documentation, demand generation, payment tracking, and handover processes.
🔹 CRM Strategy & Process Improvement:
Develop and implement best-in-class CRM practices, ensuring operational efficiency, customer satisfaction, and team productivity.
🔹 Team Leadership:
Lead and mentor the CRM team across projects, ensuring alignment with customer commitments, timelines, and brand standards.
🔹 Cross-functional Coordination:
Collaborate with Legal, Sales, Finance, Engineering, and Marketing for timely resolution of queries, documentation, and project updates.
🔹 Escalation & Grievance Management:
Address and resolve high-level escalations, customer complaints, and exceptional cases professionally and empathetically.
🔹 Regulatory & Documentation Compliance:
Ensure compliance with RERA, legal documentation (Agreements, Allotment, Possession Letters), and audit readiness.
🔹 Tech & CRM Platform Oversight:
Monitor usage of real estate CRM tools (e.g., Salesforce, Zoho, or custom platforms); guide team in using dashboards, workflows, and data analytics effectively.
🎯 Key Skills & Qualifications:
Qualification: Graduate/Postgraduate (MBA preferred)
12+ years of experience in CRM/Post-Sales in Real Estate (Residential or Commercial)
Proven leadership managing large CRM/post-sales teams
In-depth knowledge of RERA, documentation, customer finance, collections & handovers
Excellent communication, escalation handling, and client relationship skills
Strong proficiency in CRM systems & MS Excel